How long do you store call data?

At Answer Aide, we strive to provide exceptional answering service solutions for your business needs. As part of our commitment to transparency, we understand the importance of clarifying how long we store call data.

Default Call Data Storage Period: By default, Answer Aide retains call data, including messages, call recordings, and activity reports, for a period of 90 days. This duration allows for efficient management of data storage while ensuring that you have access to recent call information for analysis, reporting, and reference purposes.

Extended Data Retention for Specific Use Cases: We recognize that some businesses may have specific requirements or regulatory obligations that necessitate longer data retention. If you have a use case that requires us to retain call records beyond the default 90-day period, we are happy to accommodate your needs. Examples of such use cases may include legal or compliance requirements, quality assurance purposes, or specific industry regulations.

Please open a ticket with our support team to increase or decrease the amount of time we store data for your account.

Answer Aide values the security and privacy of your call data. Our default call data storage period is set to 90 days, offering a balance between efficient management and access to recent call information. However, we understand that some use cases may require longer data retention. If you have specific requirements regarding data retention, such as messages, call recordings, or activity reports, please contact your account manager or open a ticket. We are committed to providing tailored solutions to meet your unique needs and ensure your peace of mind.