What are our options for message delivery? – Answer Aide

Answer Aide provides several flexible options for message delivery to ensure that you receive your messages in a way that suits your needs. You may choose any combination of methods, and we can send your messages to as many contacts as necessary. Here are the different options available:

Email: Upon message entry into our system, you will receive an immediate notification via email.
Text (SMS) Message: After a message is entered into our system, you will receive an instant notification via text message.
API Integration: We can send messages to other applications or CRMs that you may use, such as Hubspot, Zendesk, and Trello to name a few.
Account Portal: All calls will be added to your account portal, where you can access and listen to call recordings for the past ninety days.
Fax: Once a message is completed, we will promptly send a fax with the details.
Call Patching: Our operators can patch calls directly to a designated number of your choice, regardless of the call type (standard, urgent, or from a specific party).
Dispatching: We can relay your messages to any of your on-call staff members and establish escalation policies in case they are unavailable or fail to respond.

Important Notes and Exceptions

Message History Access: Please note that our agents do not have access to the message history. Therefore, you cannot call in to retrieve your messages.
HIPAA Accounts: For HIPAA accounts, we cannot send any messages via an insecure electronic method. We offer alternative options, such as sending a notification to log in to your account portal, using our miSecure Messaging app, secure text messaging, secure email service, or fax.
PCI Accounts: For PCI accounts, we cannot send credit card information through unsecured methods. However, we may integrate with your merchant processor through an API to submit the card information on your behalf. Alternatively, we can process the card information through your secure form or checkout cart.