Have Answer Aide Use Your Business' Caller ID For Outbound Calls

Typically, when Answer Aide makes outbound calls on your behalf, the recipient sees your Answer Aide number as the caller ID. If the recipient calls back on that number, it will still reach us, and we will handle the communication on your behalf.

However, we offer the option for your main business number to appear as the caller ID when our receptionists make outbound calls for you. This means that when the recipient sees the caller ID, they will recognize your main business number instead of the number provided by Answer Aide. This service allows for a seamless experience and enhances your business's branding and recognition.

To customize the caller ID for outbound calls from Answer Aide, follow these simple steps:

1. Raise a support ticket with Answer Aide, indicating the specific caller ID you wish to display when our receptionists make outbound calls on your behalf. Additionally, inform us if this number can receive SMS or text messages.

2. If your business number supports SMS functionality, you may receive a verification code from us. Otherwise, we will conduct a test call to verify the number.

3. Once these steps are completed, we will ensure that the setup is functioning correctly and confirm the changes.

That's all there is to it! Going forward, whenever we place an outbound call for your business, our receptionists will appear to be calling from your main business line. Please note that this service incurs a $10/month fee, covering both setup and ongoing monitoring and maintenance.